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Month: February 2023

CSM Attitude Plays: 5 Uncommon Metrics to Track for Success

Posted on February 22, 2023February 22, 2023 by Client Days

Former Villanova basketball coach Jay Wright charted attitude plays with his team. How could attitude plays apply to our role as CSMs?

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Customer Success Around Town (How Our Personal Relationships Can Give Us Insights Into Our Customer Relationships) 

Posted on February 15, 2023February 15, 2023 by Client Days

Our personal relationships can be a source of inspiration for our customer relationships.

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What’s My Intent as a Customer Success Manager? 

Posted on February 7, 2023February 7, 2023 by Client Days

When we start our customer relationships with good intentions we lay the foundation for a trusted partnership.

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Recent Posts

  • Customer Success and Lovemarks: Inspiring Loyalty Beyond Reason 
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  • Tayo, Tayo: How CSMs Can Think of Customer Relationships as “Us, Together” 
  • How to Settle – What Soccer Players and CSMs Have in Common 

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  • Angeli on Customer Success Managers as Content Marketers

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