CSMs can envision the situations they may face in a customer discussion and prepare ahead of time.
We can have a plan in to place for what we should know, what we should do and how we will act to help have a valuable discussion with our customers.
Notes on Customer Success and Client Service
CSMs can envision the situations they may face in a customer discussion and prepare ahead of time.
We can have a plan in to place for what we should know, what we should do and how we will act to help have a valuable discussion with our customers.