Skip to content

Client Days

Notes on Customer Success and Client Service

Menu
  • About Client Days
Menu

Month: January 2024

Customer Success Managers can follow cues from Apple to maintain a healthy brand bank account with our customers.

Customer Success and the Brand Bank Account

Posted on January 14, 2024January 14, 2024 by Client Days

Steve Jobs had a philosophy for building customer relationships described as “brand bank.” How can Customer Success Managers follow cues from Apple to maintain a healthy brand bank account with our customers?

Read more

Recent Posts

  • Customer Success and Lovemarks: Inspiring Loyalty Beyond Reason 
  • Cruel Intentions Part 2 – Drifting From Our Customer 
  • Five Account Management Principles That Can Help a CSM Bring More Value to Clients
  • Tayo, Tayo: How CSMs Can Think of Customer Relationships as “Us, Together” 
  • How to Settle – What Soccer Players and CSMs Have in Common 

Recent Comments

  • Angeli on Customer Success Managers as Content Marketers

Archives

  • April 2025
  • March 2025
  • February 2025
  • January 2025
  • November 2024
  • September 2024
  • June 2024
  • April 2024
  • February 2024
  • January 2024
  • November 2023
  • October 2023
  • September 2023
  • July 2023
  • June 2023
  • April 2023
  • March 2023
  • February 2023
  • January 2023
  • December 2022
  • November 2022
  • October 2022
  • February 2020
  • December 2019
  • November 2019

Categories

  • Client Skills
  • Customer Success
  • Uncategorized

Meta

  • Log in
  • Entries feed
  • Comments feed
  • WordPress.org
© 2025 Client Days | Powered by Minimalist Blog WordPress Theme