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Month: January 2025

Tayo, Tayo: How CSMs Can Think of Customer Relationships as “Us, Together”

Tayo, Tayo: How CSMs Can Think of Customer Relationships as “Us, Together” 

Posted on January 20, 2025January 20, 2025 by Client Days

“Tayo, tayo” can be a mindset for working together with our customers.

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How to Settle - What Soccer Players and CSMs Have in Common

How to Settle – What Soccer Players and CSMs Have in Common 

Posted on January 9, 2025January 9, 2025 by Client Days

Settling is a main task of a CSM. Our customers come to us with requests that are up in the air and need resolution. It’s our job to gain control over the situation by helping our customers settle their needs.

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Recent Posts

  • Customer Success and Lovemarks: Inspiring Loyalty Beyond Reason 
  • Cruel Intentions Part 2 – Drifting From Our Customer 
  • Five Account Management Principles That Can Help a CSM Bring More Value to Clients
  • Tayo, Tayo: How CSMs Can Think of Customer Relationships as “Us, Together” 
  • How to Settle – What Soccer Players and CSMs Have in Common 

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