Thinking of Customer Success like a canoe trip or tending a camp fire can give us guidance on how to carry out our role.
Category: Customer Success
Customer Success Managers as Content Marketers
Customer Success Managers can think of ourselves as Content Marketers to our clients.
5 Ways CSMs Can Build Momentum with Customers
CSMs can be the momentum builders customers need to push ahead.
Fester
When we let customer problems fester the problems can get ugly.
Push It
Customers rely on us to be organized, help them stay on task and make plans for the future.
Problem-Solving Machine
When we work with customers they are counting on us to help solve their problems.
Partner Up / Friends with Sales
When Sales and CSMs come together we leverage each other’s unique talents.
Want to Provide More Value to Your Clients? Provide Best Practices Research.
This post provides a process for creating best practices. The process will help make creating best practices repeatable, efficient and effective so you and your client can gain the benefits.
7 Tips for Creating a Great Customer Experience
This post is about the pillars of creating a great customer experience. They are helpful basics for beginners or a reminder for experts. These tips can help guide your judgment when making decisions about customer service.