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Category: Customer Success

Adventures in Customer Success 

Posted on January 21, 2023January 22, 2023 by Client Days

Thinking of Customer Success like a canoe trip or tending a camp fire can give us guidance on how to carry out our role.

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Customer Success Managers can think of ourselves as Content Marketers to our clients. 

Customer Success Managers as Content Marketers

Posted on December 26, 2022December 26, 2022 by Client Days

Customer Success Managers can think of ourselves as Content Marketers to our clients. 

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CSMs can be the momentum builders customers need to push ahead.

5 Ways CSMs Can Build Momentum with Customers

Posted on November 19, 2022November 19, 2022 by Client Days

CSMs can be the momentum builders customers need to push ahead.

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Fester

Posted on November 10, 2022November 10, 2022 by Client Days

When we let customer problems fester the problems can get ugly.

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We can help our customers move things forward.

Push It

Posted on October 19, 2022October 19, 2022 by Client Days

Customers rely on us to be organized, help them stay on task and make plans for the future.

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Customer Success Problem-Solving

Problem-Solving Machine

Posted on October 10, 2022October 10, 2022 by Client Days

When we work with customers they are counting on us to help solve their problems.

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Partner Up / Friends with Sales

Posted on October 2, 2022October 2, 2022 by Client Days

When Sales and CSMs come together we leverage each other’s unique talents.

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Want to Provide More Value to Your Clients? Provide Best Practices Research.

Posted on February 2, 2020February 2, 2020 by Client Days

This post provides a process for creating best practices. The process will help make creating best practices repeatable, efficient and effective so you and your client can gain the benefits.

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7 Tips for Creating a Great Customer Experience

Posted on November 9, 2019December 3, 2019 by Client Days

This post is about the pillars of creating a great customer experience. They are helpful basics for beginners or a reminder for experts. These tips can help guide your judgment when making decisions about customer service.

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Recent Posts

  • Customer Success and Lovemarks: Inspiring Loyalty Beyond Reason 
  • Cruel Intentions Part 2 – Drifting From Our Customer 
  • Five Account Management Principles That Can Help a CSM Bring More Value to Clients
  • Tayo, Tayo: How CSMs Can Think of Customer Relationships as “Us, Together” 
  • How to Settle – What Soccer Players and CSMs Have in Common 

Recent Comments

  • Angeli on Customer Success Managers as Content Marketers

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