Customer relationships are one of the most meaningful parts of our job as a CSM.
According to The Customer Success Professional’s Handbook, building relationships is the highest virtue of the Customer Success Manager role.
Relationships from our personal life can give us inspiration we can apply to our role.
When we connect with friends, family and others in our community we get the opportunity to be aware of what makes a good relationship.
Here are some prompts to gain insight into how you go about your personal relationships:
- What ways do I use questions to learn more about others? When do I share information about myself to further our connection?
- How do I recall and notice things about others to show genuine interest?
- When do I get in touch with others to show I care?
- How am I thoughtful with people important to me?
- What gestures do I use to express I value a relationship?
Takeaways from these questions can be a helpful guide of how we can strengthen our business relationships.
Our personal relationships can be a great source of knowledge for our relationships with our customers.