Fester is an ugly sounding word.
When we let customer problems fester the problems can get ugly.
Jumping on a problem fast and staying on top of it is a good way to get a resolution.
Keeping the customer up to date regularly helps too.
Solving problems can feel stressful due to the tension involved.
Working through the issue towards resolution is worth the effort.
The customer appreciates how much you try and the alternative of an open, unresolved issue can only grow.
Closing out customer problems is a good way to manage customer risk and build trust with your clients.