According to The Customer Success Professional’s Handbook one of a CSMs primary responsibilities is helping our customers get results from the product.
The book Atomic Habits shows you how to achieve remarkable results with tiny changes.
What are some ways we can use Atomic Habits with our customers to achieve results? Let’s review the main themes of the book.
#1: Small Habits Make a Big Difference
Atomic Habits encourages you to make small, daily improvements. For example, if you get 1% better per day you’ll be 37% better by the end of the year.
CSMs can set a path of small consistent actions with our product or content resources to help our customers build to great results over time.
#2 Forget about Goals – Focus on Your System
Atomic Habits encourages you to focus on your process. The quality of your process will deliver the results you achieve. The better we build our system – the better our the results.
We can help our customers develop and refine their process to be on the best path to their goals.
#3 Build Identify Based Habits
Each time we perform the habit it’s like a vote for the type of person we wish to become according to Atomic Habits author James Clear. Small wins help us move toward the outcomes we want to achieve.
CSMs can help our customers achieve a series of small wins that lead to big results from our software. We can help our customers go from unfamiliarity with our product to feeling like experts.
Final Thoughts
This quote from Atomic Habits below brings the themes together:
“All big things come from small beginnings. The seed of every habit is a single, tiny decision. But as that decision is repeated, a habit sprouts and grows stronger. Roots entrench themselves and branches grow.”
CSMs can use Atomic Habits to help our customers reach their results.