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Customer Success Managers can follow cues from Apple to maintain a healthy brand bank account with our customers.

Customer Success and the Brand Bank Account

Posted on January 14, 2024January 14, 2024 by Client Days

Steve Jobs had a philosophy for building customer relationships described as “brand bank.” How can Customer Success Managers follow cues from Apple to maintain a healthy brand bank account with our customers?

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How to Envision Successful Customer Meetings

Posted on November 14, 2023November 14, 2023 by Client Days

CSMs can envision the situations they may face in a customer discussion and prepare ahead of time.

We can have a plan in to place for what we should know, what we should do and how we will act to help have a valuable discussion with our customers. 

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Get Up to Speed Fast as a Customer Success Manager

Posted on October 15, 2023October 15, 2023 by Client Days

Having a method to get up to speed fast on our customer’s situation can help us bring value to our discussion while being efficient with our time. 

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CSMs can use techniques from Advertising Traffic Management for inspiration on managing our schedule.

How to Apply the Secrets of Advertising Traffic Management to CSM Time Management 

Posted on September 24, 2023September 24, 2023 by Client Days

Customer Success Managers can use strategies like planning our day, allocating our resources and monitoring status to help deliver outcomes to our customers. 

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CSMs can apply the idea of “control what we can control” to focus on what’s in our power to change and let go of what’s not in our power to change.

Customer Success Managers: Control What You Can Control 

Posted on July 26, 2023July 26, 2023 by Client Days

CSMs can apply the idea of “control what we can control” when we focus on what’s in our power to change and let go of what’s not in our power to change.

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Customer Success Managers have an opportunity to embrace curiosity with our clients.

Customer Success Management: Opportunities for the Curious

Posted on June 3, 2023July 26, 2023 by Client Days

Customer Success Managers have an opportunity to embrace curiosity with our clients.

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CSMs can be like a rock for our customers.

Customer Success Management and the Chevy Silverado (7 Ways CSMs Can Be Like a Rock for Our Customers) 

Posted on April 16, 2023April 16, 2023 by Client Days

CSMs can be someone our customers can count on.

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Atomic Habits Part 3: What Breaking Bad Habits Can Teach Us About Customer Success

Atomic Habits Part 3: What Breaking Bad Habits Can Teach Us About Customer Success 

Posted on April 1, 2023April 1, 2023 by Client Days

Studying how to eliminate bad habits can provide CSMs with ideas on how to build processes to help struggling customers. 

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Atomic Habits’ Four Laws of Behavior Change can give CSMs ideas on how to guide our customers to results.

Atomic Habits Part 2: How CSMs Can Make It Easier to Get Results from Our Product

Posted on March 16, 2023March 16, 2023 by Client Days

Atomic Habits’ Four Laws of Behavior Change can give CSMs ideas on how to guide our customers to results.

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How Atomic Habits Can Help Customers Achieve Results 

Posted on March 3, 2023March 3, 2023 by Client Days

The book Atomic Habits shows you how to achieve remarkable results with tiny changes. What are some ways we can use Atomic Habits with our customers to achieve results?

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